Magic quadrant for the crm customer engagement center published. Leadersquadrant im gartner magic quadrant fur unified. Rightnows background is in web and contact center customer. Salesforce is named a leader in the gartner magic quadrant.
Leaders in this magic quadrant balance the need for some customization with end users desire for simplicity in their licensing structures, sales demonstrations, and uc solution portfolio. Magic quadrant for data center infrastructure management tools published. This inclusion marks evolve ips second appearance in the analysts guide. The list was compiled by gartner analysts lydia leong, douglas toombs, bob gill, gregor. The leading providers will be applications specialists as opposed to communications service providers or system integrators. Customers are in charge now, so should more companies invest in their contact centers to help improve the front lines that keep those customers.
Overview of microsoft system center system center 2012. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Magic quadrant for contact center as a service, western. Microsoft first announced system center in 2003 at the microsoft management summit mms, where it was envisioned as a future solution to provide customers of all sizes with complete application and system management. Gartner october 2012 return to top vendor strengths and cautions. Interactive intelligence positioned as a leader in gartner. Mar 26, 2012 scottsdale, arizona prweb march 26, 2012. We believe gartner has recognized dell emc for continued hci leadership, reflecting both our ability to execute and completeness of vision. Dec 14, 2012 customers are in charge now, so should more companies invest in their contact centers to help improve the front lines that keep those customers happy.
The north america contact center as a service market is projected to experience a compound annual growth rate of 17. Jan 15, 2019 its easy to assume that 2020s cmp magic quadrant will cover a much higher amount of platforms. Read it to see how cumulocity iot can help you achieve your vision. Enterprise software markets worldwide, 202020, 3q16 update. It provides infrastructure and operations leaders responsible for contact centers with a range of viable alternatives to traditional onpremises solutions across various deployment sizes and levels of complexity. The 5 leaders in the gartner mss worldwide magic quadrant. It is the magic quadrant for it service support management tools. Gartner has announced its annual magic quadrant for cloud infrastructure as a service iaas for 2012. By offering voice, video, chat and contact center on a single cloud. Gartner is a trusted objective analysis and does the leg work for you.
Gartner june 20 return to top vendor strengths and cautions aastra aastras flagship platform is solidus ecare, a multichannel contact center platform that is tightly integrated with the mx one ip telephony platform, but which also integrates with the rest of. Magic quadrant for singleinstance erp for productcentric midmarket companies 11 september 20 id. Nuance, leader in intelligent omnichannel customer engagement, acknowledged by gartner for nina, the aipowered virtual assistant that delivers conversational, personalized customer experiences across channels. West has been recognized in the gartner 2017 magic quadrant for contact center as a service ccaas, north america. Companies should evaluate vendors technology and ability to deliver in relevant regions. Magic quadrant for singleinstance erp for productcentric. May 22, 2014 as the contact center infrastructure market continues to consolidate, some lesserknown offerings may warrant strong consideration. Gartner 2019 magic quadrant for cloud management platforms. Leadersquadrant im gartner magic quadrant fur contact centerinfrastruktur, weltweit, 2016. Ccaas solutions are becoming the preferred deployment model for many contact centers in western europe, replacing traditional.
Gartner have released a new magic quadrant for service desk. Magic quadrant for contact center as a ser vice, nor th america. Magic quadrant for contact center as a service, western europe published. Consider teletech when looking to access cisco contact center. Envision all the things you can do with an open, rapidstart, selfservice iot platform. Before you say anything, yes i know it isnt the magic quadrant for service desk. Nov 05, 2012 key criterion focuses on the vendors ability to provide products and services that solve complex application deployment challenges citrix today announced that citrix has been evaluated and positioned by gartner, inc. Gartner may 2018 vendor strengths and cautions aspect software aspect software, a u. Dec, 2012 nice positioned as a leader in the workforce optimization market by top industry analyst firms gartner, inc. Here, we assess 10 vendors to help you make the right choice. Gartner june 2012 vendor strengths and aastra solidus.
Magic quadrant for the crm customer engagement center. Gartner, magic quadrant for data center backup and recovery solutions, santhosh rao, chandra mukhyala, nik simpson, 10 october 2019. As a result, gartner expects the market for portal and digital engagement technologies to grow at a 2. While public cloud providers and hyperscale data centers are also large consumers of data center switching solutions, their buying criteria and. Magic quadrant for horizontal portals 2012 pdf overall, the magic quadrant hasnt changed much from last year with blog post from gartner magic quadrant. Nuance listed by gartner as a representative vendor in market. Magic quadrant for contact center infrastructure source. With options for vmware and citrix, we are a global leader for desktop as a service and is just one of 10 daas providers included in this most recent market guide, alongside virtualization giants amazon, citrix and vmware. Magic quadrant for enterprise content management project consult. Its acquisition of syncplicity in may 2012 provides it with content. Although gartner believes that genesys acquisition of interactive intelligence will. Gartner magic quadrant for the crm customer engagement center. The contact center as a service market in north america is growing rapidly. Magic quadrant for data center networking midokura.
The gartner document is available upon request from cisco. Power bi was a global leader on gartner magic quadrant. Oct 23, 2012 dallas, tx prweb october 23, 2012 mfiles inc. Contact center infrastructure is a mature market, yet one in which many dynamic forces are affecting purchase and deployment decisions in. Mar 28, 2018 the following providers have recently been named leaders in gartners 2018 magic quadrant for managed security services mss worldwide. While each companys market share differs, these tools shape the foundation of the mss market according to gartner. Sourcing managers need to know that the provider landscape is changing due to evolving technology, economic conditions and customer needs.
Magic quadrant for contact center as a service, north america. Gartner s magic quadrant for customer management contact center business process outsourcing services evaluates a vibrant provider landscape. Magic quadrant for social crm digitalization think. Magic quadrant for contact center as a ser vice, nor th. Oct 21, 2019 in addition to being positioned as a challenger in the magic quadrant for contact center as a service, north america, 8x8 has also been named a leader in the gartner magic quadrant for unified communications as a service, worldwide 2 for the last eight consecutive years.
Magic quadrant for contact center infrastructure, worldwide source. Proofpoint positioned in leaders quadrant in 2012 magic. Mfiles recognized in 2012 magic quadrant for enterprise. You may already be sold on going to a cloud based solution, but the choices and options can be overwhelming keeping you from making the leap. Citrix citrix positioned in the leaders quadrant for 2012. However, since gartner will no doubt refine their requirements for cmps, some of 2019s highlighted software might be cut out. The company offers certified integrations with leading contact center. North americas ccaas market has matured to provide application leaders responsible for customer service and support with a range of competitive offers to consider as substitutes for traditional onpremises contact center infrastructure. Gartner magic quadrant for the crm customer engagement center, michael maoz, brian manusama, 16 may, 2018. Magic quadrant for enterprise governance, risk and compliance. Choose business it software and services with confidence.
Gartner magic quadrant for the crm customer engagement center, michael maoz, brian manusama, 16 may, 2018 from 20092012, was positioned as a leader in the magic quadrant for crm customer service contact centers and from 202014 salesforce was included in the magic quadrant for the crm customer engagement center as. Only vendor consistently appearing in the leaders quadrant since its inception annual report covers infrastructure technologies for multichannel assisted and automated customer, employee and service support positioning based on completeness of. Software ag was named visionary in the gartner magic quadrant for industrial internet of things, 2019. Column5 today announced that it has been mentioned by gartner inc. Avaya announced today that it has been positioned in the leaders quadrant in the gartner magic quadrant for contact center infrastructure for 20. Column5 recognized in magic quadrant report for cpm. These components are weighted as follows in this magic quadrant. Their analyses are conducted for several specific technology industries and are updated every 12 years. The gartner document is available upon request from commvault. Magic quadrant for data center infrastructure management tools. Christian hestermann, nigel montgomery, chris pang view summary this magic quadrant focuses on erp systems that support a singleinstance strategy for multientity midmarket and uppermidmarket companies. Cisco collaboration a leader in 5 gartner magic quadrant.
Avaya positioned as a leader by gartner in magic quadrant for. This research evaluates data center switching solutions for enterprises that procure and manage their own data center infrastructure, for installation within their premises or in colocation facilities. Market definitiondescription this magic quadrant examines the global market for customer service and support applications designed to engage customers through whichever channel they are using when they require assistance. To appear on the magic quadrant, social crm providers must meet the. Magic quadrant for contact center infrastructure, worldwide. Magic quadrant for contact center infrastructure, worldwide gartner.
In this spirit, i am thrilled to share the results of gartners november 2018 magic quadrant and companion critical capabilities report for hyperconverged infrastructure hci. Because this market is approaching maturity, it is likely that gartner will produce a marketscope next year, rather than a magic quadrant. Cisco a leader in gartners magic quadrant for contact center. From 20092012, was positioned as a leader in the magic quadrant for crm customer service contact centers and from 202014 salesforce was included in the magic quadrant for the crm customer engagement center as salesforce. Magic quadrant for customer management contact center bpo. Examining the 2012 gartner magic quadrant for service desk. Nice positioned as a leader in the workforce optimization. In the magic quadrant for contact center report, gartner states, increasingly, contact center managers prefer to purchase much, or all, of their contact center infrastructure from a single source in the pursuit of easier and enduring integrationtherefore, leading contact center infrastructure. Drew kraus, steve blood, simon harrison, daniel oconnell summary the ccaas market in western europe has matured, with a range of competitive offerings to consider as substitutes for traditional onpremises contact center. Nuance listed by gartner as a representative vendor in market guide for virtual customer assistants. Magic quadrant for contact center infrastructure gartner.
Magic quadrant for enterprise governance, risk and compliance platforms source. It is delightfully challenging for a skeptic but also disappointing. Gartner research on magic quadrant for contact center as a service, western europe. Magic quadrant for contact center infrastructure, worldwide pdf. Magic quadrant mq is a series of market research reports published by it consulting firm gartner that rely on proprietary qualitative data analysis methods to demonstrate market trends, such as direction, maturity and participants. Oct 22, 2012 gartner has announced its annual magic quadrant for cloud infrastructure as a service iaas for 2012.
21 1318 175 844 283 1512 38 60 650 50 1266 625 1437 113 81 783 1489 1303 51 322 205 817 321 1514 396 915 614 254 646 364 53